Refunds & Returns Policy
Effective Date: October 22, 2023
Last Updated: December 12, 2023
1. Overview
At Lanka Dry Fish.Com, we take pride in providing you with high-quality processed seafood products and fresh water fish products . We understand that, occasionally, you may need to return a product or request a refund. This Refunds & Returns Policy outlines the process and conditions for such requests.
2. Returns Eligibility
2.1 Damaged or Defective Products: If you receive a product that is damaged, defective or incorrect please contact our Customer Support team within three (3) days of receiving your order. We will arrange for a return and replacement at no additional cost.
3. Initiating a Return
To initiate a return, please follow these steps:
3.1 Contact Customer Support: For damaged, defective, or incorrect items, please contact our Customer Support team at [email protected] within three (3) days. Or contact us via our official WhatsApp Account_ +94 72 255 2580. Provide your order number, a description of the issue, and photographic evidence where applicable.
3.2 Return Authorisation: If your return is approved, we will provide you with a Return Authorisation (RA) number and instructions on how to proceed.
4. Return Shipping
4.1 Responsibility: You are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect item.
4.2 Shipping Method: We recommend using a traceable shipping method to ensure your return reaches us.
5. Refunds
5.1 Process: Refunds will be issued within fourteen (14) days of receiving the returned product. Refunds will be processed to the original payment method used for the purchase. In the event that a customer fails to receive the package at the designated delivery time or if the courier service returns the package due to customer-related issues, a standard courier charge will be deducted from the refund amount. It is the customer’s responsibility to ensure the availability and reception of the package during the scheduled delivery
6. Contact Information
If you have any questions or need assistance regarding our Refunds & Returns Policy, please contact us at:
Ocean Gates (Pvt) Ltd 293/1, T.G Sampanther Street, Trincomalee
Email: [email protected]
Telephone: +94 72 255 2580